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Packaging & Delivery

Orders in England, Scotland and Wales

Postal rates

UK Orders

We use Royal mail next day delivery by 1pm, or if parcels are over 2kg in weight, we will use Royal Mail CRL 24 HOUR SIGNED FOR SERVICE

All parcels are marked fragile and "URGENT-LIVING CREATURES-HANDLE WITH CARE

The postal charge for this area is 9.00 for all orders, no matter what size the order is. This covers the cost of delivery and the cost of the packing materials. In cold periods a heatpack will automatically be added at cost

We post to these areas every Tuesday and Thursday (arriving next day by 1pm) and will guarantee to include all orders made and paid for by 4.30pm on the previous day, though, if we have time to check orders made at any time up to 10am on the day of posting, we will try to include those where possible...no guarantee !

Tracking numbers are provided when parcels are sent

STOCK ARRIVING DEAD OR DAMAGED

Where the weather is colder and requires a heat pack, this will be advised at the time of order

If stock arrives dead or damaged we will give a full refund for the value of the stock sent, but not for the postage costs.
If this occurs, which relates to about 2% of stock sent out, please advise us immediately by e mail that the stock has arrived dead or damaged together with a photo of the dead invertebrate
We will then either refund for the dead stock, or, if another postage charge is paid, we will replace free of charge in the next post run where stock is available.

Orders in Europe

Postal rates

Orders outside UK

We use international signed for post

The postal charge for this area is 15.00 for all orders up to 2kg total weight. Please remember that cages and accessories can increase the weight considerably so be mindful of the 2kg top weight when ordering. This covers the cost of delivery and the cost of the packing materials. In cold weather a heatpack will automatically be added at cost and is included in the postage cost

We post to these areas every Monday and will include all orders made and paid for by 4.30pm on the previous day

Tracking numbers are provided when parcels are sent

Where the weather is colder and requires a heat pack, this will be advised at the time of order
If you expect the parcel sent on mondays to arrive at your destination after thursday, AND the temperature is expected to be less than 4 degrees in your country, you should think carefully whether you should be ordering livestock, as the heatpacks used only last 96 hours, after which, the parcel will have no added heat for the animals. We take no responsibility for loss of stock, it is at your risk.

STOCK ARRIVING DEAD OR DAMAGED

Stock is sent on the understanding that if the stock arrives dead on arrival, BugzUK will not replace or refund the cost of any dead animals. Buying stock is at your risk.
We take every care to ensure that stock is packed carefully so that it will survive the journey in the post, and most stock reaches its destination alive.
We also take no responsibility if stock is confiscated for any reason by customs, you will be given a tracking number for the parcel when the stock is sent so that you can track its progress

Stocks, as ordered, are sent only on the understanding that you have read and understood the conditions shown above.

Orders to Rest of the World

Postal rates

CUSTOMS DO NOT ALLOW US TO SEND TO USA OR AUSTRALIA

We use International Signed for post

The postal charge for this area is 18.00 for all orders up to 2kg total weight. Please remember that cages and accessories can increase the weight considerably so be mindful of the 2kg top weight when ordering. This covers the cost of delivery and the cost of the packing materials

We post to these areas every Monday and will include all orders made and paid for by 4.30pm on the previous day

Tracking numbers are provided when parcels are sent

Where the weather is colder and requires a heat pack, this will be advised at the time of order, and the cost of the heatpack added in with the postage cost.
Heatpacks last 96 hours

STOCK ARRIVING DEAD OR DAMAGED

Stock is sent on the understanding that if the stock arrives dead on arrival, BugzUK will not replace or refund the cost of any dead animals. Buying stock is at your risk.
We take every care to ensure that stock is packed carefully so that it will survive the journey in the post, and most stock reaches its destination alive.
We also take no responsibility if stock is confiscated for any reason by customs, you will be given a tracking number for the parcel when the stock is sent so that you can track its progress

Stocks, as ordered, are sent only on the understanding that you have read and understood the conditions shown above.

Postal facts for BugzUK

Parcels posted facts 2015/2016

BugzUK send approximately 2500 parcels per year

Most parcels sent in 1 day............35 (august 2016)

Most parcels sent in one week.........63 (september 2016)

Heaviest parcel.......................14kg

Countries sent too....every country except USA and Australia
(banned by customs)