TERMS AND CONDITIONS

STOCK IDENTIFICATION

We make every effort to correctly identify stock being offered for sale. If you purchase stock and it proves to be incorrectly identified :
if purchased with no picture shown on the website, we will accept a return for full refund and we will pay the return postage
if purchased with a picture of the stock shown on the website, we will accept a return for full refund but the postage for the return must be borne by the buyer.

LIVE ARRIVAL OF STOCK

UK Orders
If stock arrives dead or fatally damaged to a UK address, we will fully refund the value of the dead / damaged stock after proof of death or damage is proven by way of a photograph e mailed to martinfrench.co@virgin.net within 24 hours of delivery. No refund of postal charges will be made as we have no control over the stock whilst in transit

European and world orders
If stock arrives dead or fatally damaged to any address outside the UK we will not accept resposibility for refunding the value of the deadstock nor the cost of postage made as we have no control over the stock whilst in transit.
If stock is confiscated by customs for any reason, we will not accept responsibility for refunding the value of the order
Buyers from outside the UK must accept all risks when placing an order, and the placing of an order is accepted as being made on these terms
We will provide a tracking number after posting,after which time we can accept no further resposibility for the parcel once it leaves the United Kingdom.

COLD WEATHER ADVICE

During cold weather, it is important that animals are not put into a hot environment straight away, allow the stock to warm to room temperature and then place in its heated vivarium or cage.

PAYMENT

Orders will only be sent after receipt of full payment, unlees by prior agreement.
Payment can be by Paypal, bank transfer (by arrangement) or by cheque

VAT

Currently no VAT is applicable to any order / sale

RESERVATION OF STOCK

No stock will be reserved for any order without full payment being made, unless by prior agreement with the proprietor

DANGEROUS ANIMALS

We do not sell any arthropod listed under the Dangerous Wild Animals Act.
We expect all persons purchasing stock from our website to be competent in their ability to care for the animal purchased and able to house it in suitable conditions.
We expect all persons purchasing stock to understand if the animal purchased is venomous to any degree, and to know how, if bitten, the bite might affect them, especially if they react badly to bites or stings or if they know they are likely to have, or have had, an adverse reaction to stings and bites
We will not accept responsibility for any injury sustained from arthropods purchased from this site. Let the buyer beware

INCORRECT ADDRESS

Should we be provided with an incorrect address, we will not be responsible for the loss of any parcel / stock
If we are required to change the address after stock has been sent, we are charged by the couriers for making changes in the sum of 15.00, this sum must be paid to us before any changes will be made

OVER 18

We assume that all orders are made by persons over the age of 18. We will not knowingly sell any livestock to any minor

COPYRIGHT

All information in this website is subject to Copyright, and cannot be used without the express permission of Martin French